How PACT Can Positively Impact the Cleanliness of Your Business!

August 20th, 2014 · No Comments

ServiceMaster Building Maintenance Introduces the PACT Program

At ServiceMaster Building Maintenance, based in Madison, WI, we’ve instituted an effective quality-control program that helps ensure all of our customers receive the best possible cleaning services money can buy. In fact, our franchise was instrumental in helping to develop this service and communication program, dubbed PACT for PLAN, ACT, COMMUNICATE, TRAIN, for the entire company!

The PACT program enhances communication between our experienced teams members and the key contacts and/or facility managers we work with on a regular basis at commercial and healthcare facilities. The inspection program has the following four key components:

  • PLAN: Regularly scheduled consistent inspections.
  • ACT: Perform a thorough inspection of the facility.
  • COMMUNICATE: Review inspection results with cleaning staff and communicate them with our client(s). Employees receive constructive and positive feedback.
  • TRACK: Client service reps record and track results to ensure we meet our client’s expectations and make necessary improvements or service recommendations.

At ServiceMaster Building Maintenance, we realize that careful supervision coupled with regular and exhaustive inspections, along with the communication of both of those processes, is essential for taking care of your facility and protecting the sizable investment you have made in it. The PACT program identifies areas of needed improvement, improves communication between our supervisors and employees, and guarantees that each and every cleaning issue that may arise is taken care of in a very timely manner.

In Wisconsin, ServiceMaster Building Maintenance serves the communities of Madison, Appleton, Milwaukee, Green Bay, and La Crosse. In Minnesota, we cover Winona, and in Iowa, we service the Cedar Rapids and Iowa City communities. To learn more about how PACT can impact the cleanliness of your business, pick up the phone and call us today!

Tags: Commercial Cleaning · ServiceMaster Building Maintenance ·


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Take it from Our Clients

Living up to Their Name
ServiceMaster. They truly live up to the name. They are masters at what they do. No matter the day or time of day they are willing and very able to help you out in a pinch. We have always been happy with the service we get from Service Master and really appreciate the extra steps they take when you need their help at the last minute or an emergency. Great follow through with their employees and services. When competitors call to get your business we say with total confidence "no thanks we have Service Master !!"
Sue Kiry
Greenway Dental